Wangcuci Privacy Policy – Our Commitment to Protecting Your Data

This Privacy Policy describes how Wangcuci ("we", "Platform") manages the personal information of all users who access or use our services through the Wangcuci website or mobile app. We take our responsibility to protect your privacy seriously and are committed to handling all personal information you share with us in a responsible and transparent manner.

By using the Wangcuci platform, you agree to the collection and use of information as described in this document. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform. This Policy should be read together with Terms and Conditions wangcuci.

Wangcuci collects several types of information depending on how you interact with our platform. The main categories of information we collect are:

We do not collect sensitive data such as medical information, religious beliefs, political views, or biometric data except where required for standard identity verification processes.

Every piece of information we collect is used for lawful and specific purposes. wangcuci does not use your data for any purpose beyond what is stated below without your prior consent:

• Create and manage user accounts and verify identity through the KYC process.
• Process deposit and withdrawal transactions to your Malaysian bank account or e-wallet.
• Provide responsive and effective customer support services.
• Send important notifications related to your account, security, or service changes.
• Detect and prevent fraudulent activity, money laundering, and platform abuse.
• Fulfil applicable legal and regulatory obligations.
• Improve platform functionality and user experience based on aggregate usage patterns.
• Send promotional information and offers (only if you have agreed to receive them).

Wangcuci does not sell, rent, or trade your personal information to third parties. However, there are limited situations where we need to share your data with certain parties to keep the platform operating properly:

• Payment Providers: Required transaction information is shared with FPX, Touch 'n Go, and other e-wallet providers to process your deposits and withdrawals.
• Game Providers: Basic game session data required to run games from providers such as Pragmatic Play, PG Soft, and others.
• KYC Services: Identity verification data is sent to trusted KYC service providers to securely verify your identity.
• Authorities: Information required by law, court order, or competent authorities in Malaysia.

All third parties who receive your data are bound by strict confidentiality agreements and data protection obligations. They may only use your data for the specific agreed purposes and are prohibited from using it for anything else.

Wangcuci continually invests in security infrastructure to ensure your data is protected at all times. The technical and organisational measures we employ include:

• SSL/TLS encryption for all data in transit between your browser or app and our servers.
• AES-256 encryption for data stored in our databases, particularly passwords and financial information.
• Role-based access controls ensure that only authorised staff can access sensitive player data.
• 24/7 security monitoring with a real-time intrusion detection system.
• Regular security audits by independent security experts.
• Frequent data backups with tested recovery procedures.

Your data is retained for as long as necessary to fulfil the purposes stated in this Policy or as required by law. Transaction data is typically kept for 7 years to meet audit and financial regulatory requirements.

Wangcuci uses cookies and similar tracking technologies to keep the platform running properly and to deliver a better user experience. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Remember your preferences and settings such as display language and favourite game types.
• Analytics Cookies: Collect non-identifiable aggregate data on how players use the platform to help us improve our services.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features.

Wangcuci carries out a Know Your Customer (KYC) process as part of our commitment to complying with anti-money laundering (AML) laws and to protecting the safety of all platform users. This process typically involves:

• Photo of a valid Malaysian identity card (MyKad) or passport.
• A clear selfie holding your identity document for liveness verification.
• Proof of current address such as a bank statement or utility bill dated within the last 3 months.
• Payment method verification for withdrawals above a certain amount.

All documents submitted for KYC are encrypted in transit and stored securely. They are used solely for verification purposes and are not shared with any party other than certified KYC service providers bound by strict confidentiality agreements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Wangcuci:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Update or correct inaccurate or incomplete personal data.
• Right to Erasure: Request the deletion of your personal data under certain circumstances, subject to our legal obligations.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Restriction: Request restriction of your data processing under certain circumstances.
• Right to Withdraw Consent: Withdraw consent previously given for data processing at any time.

To exercise any of the above rights, contact the wangcuci customer support team via live chat or email. We will respond to your request within 14 business days. There are limited situations where we may be unable to fulfill a data deletion request — for example, if the data is required to meet legal obligations or to resolve an outstanding dispute.

Wangcuci is an entertainment platform for individuals aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from an underage individual, the account will be terminated immediately and all related data will be deleted from our systems.

We use an age verification system during the KYC process to ensure all members meet the minimum age requirement. Parents or guardians who are concerned that a minor in their care may have registered on our platform should contact our support team immediately.

In the course of operating our platform, your data may be processed or stored on servers located outside Malaysia, particularly in relation to the international technical service and game providers we work with.

When this occurs, Wangcuci ensures that any cross-border data transfers are carried out with adequate controls and safeguards, including:

• Data processing agreements compliant with international data protection standards with all recipient parties.
• Encryption in transit is applied during all data transfers to ensure end-to-end security.
• Transfers only to countries or entities with adequate data protection standards.

Wangcuci reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. We will notify you of significant changes through:

• A clear notice on the main page of our platform.
• Notification email sent to the address registered to your account.
• In-account notification when you log in for the first time after any changes.

The "Updated" date at the top of this document always reflects the date of the latest version of this Privacy Policy. Your continued use of the wangcuci platform after changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat: Use the live support button on our platform for the fastest response.
• Email: Send your enquiry to [email protected] for issues requiring more detailed clarification.

We aim to respond to all privacy-related enquiries within 48 hours. For cases involving data access or deletion requests, please allow up to 14 working days for us to process your application thoroughly.